Last updated: [Date]

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1. Introduction

Your International Midwife (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you use our website, services, or otherwise interact with us.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

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2. Information We Collect

We may collect and process the following types of personal data:

• Identity data: name, surname, title.

• Contact data: email address, telephone number, postal address, town.

• Service-related data: information you provide related to pregnancy, birth, breastfeeding, or your preferences during the antenatal classes.

• Usage data: how you use our website, pages visited, links clicked, time spent, etc.

• Technical data: IP address, browser type and version, time zone setting and location, operating system and platform.

• Communications data: records of correspondence (email, contact form messages), feedback, and other communications you send us.

 

3. How We Collect Your Information

We collect information:

• when you voluntarily provide it (e.g. by filling out contact forms, signing up for services, sending emails);

• when you use our services (in-person or online);

• automatically through your use of the website (e.g. via cookies and similar technologies).

 

4. Use of Your Information

We use your data for purposes including:

• Providing, managing, and improving our services (antenatal classes, breastfeeding counselling, etc.);

• Communicating with you (for enquiries, bookings, follow-ups, and support);

• Personalising and tailoring the services to your needs (including cultural or language preferences);

• Administering payments and keeping records;

• Sending you information, updates, or promotional material (if you agree to receive them);

• Monitoring, analysing, and improving the use of our website (analytics);

• Ensuring security of the website, preventing fraud or misuse.

 

5. Legal Basis for Processing

If you are in the European Economic Area (EEA), or otherwise under GDPR or similar laws, our legal bases for processing your personal data include:

• Your consent;

• Performance of a contract (or taking steps prior to entering into a contract);

• Compliance with a legal obligation;

• Legitimate interests (such as improving our services, marketing communications, or ensuring network security), provided your rights do not override these interests.

 

6. Data Sharing and Disclosure

We may share your personal data:

• With service providers who help us deliver our services (e.g. payment processors, online meeting platforms, email service providers);

• With legal or regulatory authorities when required by law;

• In connection with a reorganisation, merger or sale of part or all of our business, subject to confidentiality;

• With your explicit consent.

We do not sell your personal data to third parties.

 

7. International Transfers

If your data is transferred outside your country (or outside the EEA if applicable), we will ensure appropriate safeguards are in place to protect your data, such as:

• Standard Contractual Clauses;

• Ensuring the recipient is in a country with an adequate level of data protection;

• Other legal mechanisms as required under applicable law.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymise your data.

 

9. Your Rights

Depending on your jurisdiction, you may have certain rights in relation to your personal data, including:

• Right to access the data we hold about you;

• Right to correct inaccurate or incomplete data;

• Right to erase your data (“right to be forgotten”);

• Right to restrict or object to processing;

• Right to data portability;

• Right to withdraw consent where processing is based on consent;

• Right to lodge a complaint with a supervisory authority.

If you wish to exercise any of these rights, please contact us using the details below.

 

10. Cookies and Similar Technologies

We use cookies or similar technologies on our website to:

• Remember your preferences;

• Measure and analyse usage to improve our website;

• Provide certain functionalities (e.g. to maintain sessions, login state, etc.).

You can control or disable cookies via your browser settings. Note that disabling some cookies may affect the functionality of the website.

 

11. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, loss, destruction or alteration.

 

12. Children

Our services are not intended for children under 16 (or the age required by applicable law). We do not knowingly collect personal data from minors. If we learn that we have inadvertently done so, we will take steps to delete it.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes, for instance by posting the new version on our website with an updated “Last updated” date. Your continued use of our services after changes indicates acceptance of the updated policy.

 

14. Contact Us

If you have any questions or concerns about this Privacy Policy, or want to exercise your rights, you can contact us at:

Your International Midwife
[Address, if applicable]
[Email address]
[Phone number]